We are committed to our customer satisfaction. Please remember to place your order with care and ask all questions before hand and follow our maintenance instructions after purchase.
Due to the nature of our products, there is a No Refund Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of defective, uncut, unworn merchandise within 7 days of receipt of your purchase. You must advise us prior to returning any products so we can issue a Return Invoice. After inspection, we’ll send you a replacement of the defective hair. Please print and enclose the original sales receipt with your return.
Contact us at info@truetresses.com for questions related to refunds and returns.